Please note: Estimated Delivery Time = Processing Time + Shipping Time.
Shipping time is calculated from the day your order leaves our US or Vietnam warehouse to your delivery address. Processing and shipping times may vary depending on the item(s) purchased and your location. The following time frames are estimates only:
Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays).
- Once shipped, you will receive a confirmation email with tracking details.
Shipping Methods & Costs
| Region | Method | Estimated Time | Cost |
|---|---|---|---|
| United States | Standard | 5–7 business days | $5.49 |
| International | Standard | 12–14 business days | $7.49 |
Note: We currently do not ship to South Asia (except India), Western Asia, Africa, and countries listed under Singapore Designated Individuals and Entities.
Risk-Free Shipping Guarantee
If your package does not arrive within 60 days, you will receive a full refund. If an order is missing, please contact us at [email protected]. Our team will investigate (within 3–5 business days) and resend or refund your order as appropriate.
Customs & Taxes
All prices displayed on our site are tax-free in USD. Depending on your location, you may be subject to import duties, taxes, and fees once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer.
We are not responsible for delays caused by customs in your country. For details, please contact your local customs office.
Wrong Address Disclaimer
Please ensure your shipping address is entered correctly. Due to strict shipping schedules, we cannot guarantee address changes once an order is placed. We are not responsible for packages sent to incorrect addresses provided by customers.
If your package arrives in your country and:
- The customer refuses delivery, or
- Multiple delivery attempts are unsuccessful
We reserve the right to abandon the package. No refunds will be issued in these cases.
Contact Us
If you have any questions regarding shipping, please reach out:
- Hotline: +1 (949) 932-0261
- Email: [email protected]
- US Warehouse: 849 Spectrum Center Dr, Irvine, CA 92618, United States
- Design Team Office: 181 Tran Phu Street, Van Quan Ward, Ha Dong District, Hanoi 100000, Vietnam
